Visit an Inmate



Visitors must complete a CIDNET Account before arriving at the jail to visit an inmate

To set up an inmate video visitation account with CIDNET, you can:


For help, view the CIDNET Friends and Family Guide

If you have problems with an existing account, call 888-231-3393


Local visits must be set up on your own devices, and must be scheduled 24 hours in advance.

Visitors can not set up an account at the Sheriff's Office. Any and all visits and accounts must be set up via the CIDNET link above prior to visiting an inmate.

Remote visits can be scheduled at any time, however remote visitation is subject to fees to be determined by CIDNET




While in the Black Hawk County Jail, inmates are entitled to reasonable contact with their families and friends, unless restricted by disciplinary or other sanctions for a specified period of time.

General population inmates may receive one visit per day for up to 30 minutes.

Maximum security inmates are allowed two visits per week, up to 30 minutes each, unless restricted for disciplinary or other reasons. 

Special Housing Unit (SHU) inmates are allowed one visit per week for up to 30 minutes each, unless restricted for disciplinary or other reasons.  

All visits must be scheduled on the CIDnet friends and family portal.


Remote visits can be scheduled any time there is an available block on CIDnet's website.  There is a fee determined by CIDnet for all remote visits.  You are only billed for the data used during the visit, so if the visit is cancelled or cut short for any reason, you will only be billed for the time both parties are connected on the call.


Local visits must be scheduled at least 24 hours in advance.  There is no fee for local visits. Due to Covid protocols, disciplinary action, etc. visit availability is subject to change with little or no notice.


A1:  Monday thru Friday 9:30 am - 11:00 am

A2:  Wednesday 8:00 am - 11:00 am and 12:00 pm - 2:30 pm

A3 Lower Tier:  Monday thru Friday 8:00 am - 9:00 am

A3 Upper Tier:  Monday thru Friday 1:30 pm - 2:30 pm

B Pod Quarantined Inmates: Monday thru Friday Remote 3:15pm - 8:30pm, Monday thru Friday Local 7:00pm and 7:30 

B-F Pods:  Monday thru Friday  0815-0900, 0930 - 1100, 1215-1300, 1330-1430

       Monday thru Thursday additional:  1900-2000

F-Pod Maximum Security Inmates: Call to see when available

F-Pod Administrative Segregation Inmates: Wednesday only 7:30 am - 2:30 pm


Visitation schedules can change with little to no notice.  The Sheriff's Office does its best to hold to the schedule, but we reserve the right to change or cancel visitation as needed.  We apologize in advance for any inconveniences a disruption in visitation may cause you.  Be advised that A Pod and B Pod visitation varies depending on the inmate's exact placement and situation, including but not limited to disciplinary actions or Covid protocols.  


The visitation system is maintained by CIDnet.  Please contact them regarding any technical or billing issues you may have.


Captain Nathan Neff

Jail Administrator

Black Hawk County Sheriff's Office


As a visitor, you must be here and signed in at least 10 minutes prior to the start times listed above – No exceptions.  Space is limited, so expect delays when attempting to visit an inmate. 

The Black Hawk County Sheriff’s Office reserves the right to refuse visitor access.  Visitors are expected to abide by the following rules:

-     Inmate visitors must be 18 years or older and have a non-expired government-issued photo ID.

-     Inmate visitor parking is not allowed in our front parking lot during our normal business hours.  This lot is reserved for Sheriff’s Office business only.

-     Persons under 18 years of age are not allowed in the visitation waiting area.

-     If you visit more than one inmate, you will be required to wait ½ hour between visit times.

-     Food and drinks are not allowed at visitation or the visitation waiting area. 

-     Profanity, cursing and derogatory remarks are not allowed.  Keep noise down to a minimum. 

-     Do not use your cell phone when checking in for visits.

-     Tank tops and tops with spaghetti straps are not allowed.  Shoulders must be covered.

-     Low cut shirts that show chest cleavage are not allowed.

-     Shorts and skirts are not allowed if they are deemed inappropriate or too short. 

-     Pants must be worn at the waist.

-     Jackets and coats will not be worn upstairs.

-     Headwear of any kind is not allowed, unless for a verified religious reason and pre-approved by jail staff.

Visitors who violate any of these rules may be restricted and possibly banned from visiting inmates in the future. 

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